Help Center
Find answers to common questions about using CeylonRoute
Getting Started
How do I generate an itinerary?
Visit our homepage and use our AI-powered itinerary generator. Simply enter your travel dates, duration, interests, and budget, and our AI will create a personalized day-by-day plan for your Sri Lanka adventure.
Do I need an account to use CeylonRoute?
You can browse properties and generate itineraries without an account. However, creating a free account allows you to save itineraries, bookmark properties, and manage your bookings all in one place.
Is the itinerary generator free?
Yes! Our AI-powered itinerary generator is completely free to use. You only pay when you book accommodations through our platform.
Bookings & Payments
How do I book accommodation?
Browse our property listings, select your preferred accommodation, choose your dates, and complete the booking through our secure payment system.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), and secure online payment methods through our trusted payment partners.
What is your cancellation policy?
Cancellation policies vary by property. Each listing shows the specific cancellation terms before you book. Generally, free cancellation is available up to 24-48 hours before check-in.
Travel Planning
How accurate are the AI-generated itineraries?
Our AI uses up-to-date information about attractions, travel times, and local insights. However, we recommend verifying specific details like opening hours and prices before your trip. Check our travel blog for the latest updates.
Can I modify my itinerary?
Yes! Once generated, you can save your itinerary to your account and customize it to fit your preferences. Add or remove activities, adjust timings, and personalize your travel plan.
What's the best time to visit Sri Lanka?
Sri Lanka is a year-round destination! December to March is ideal for the west and south coasts, while April to September is best for the east coast. Check our complete planning guide for more details.
For Property Owners
How can I list my property?
Visit our property registration page and complete the listing form. Our team will review your submission and activate your listing within 24-48 hours.
What are the fees for listing?
CeylonRoute charges a small commission on confirmed bookings. There are no upfront fees to list your property. Contact us at owners@ceylonroute.com for detailed pricing information.
Need More Help?
Can't find what you're looking for? Our team is here to help!